Refund policy

Thank you for shopping with Clothivo.

Return/Exchange Window We accept return or exchange requests within 7 days of delivery. To be eligible, the item must be unused, unwashed, and in its original condition with all tags and packaging intact, along with the original invoice/order confirmation.

Non-Returnable Items Innerwear, items marked non-returnable for hygiene reasons, and products purchased on final sale/clearance are not eligible for return or exchange.

How to Request a Return Email us at support@clothivo.in with your order number and clear photos/videos of the product. Our team will review the request within 24–48 hours and share the return pickup or drop-off details.

Damaged or Wrong Item Received If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with an unboxing video and photos. Once verified, we will offer a free replacement or a full refund, as per your preference.

Refunds Once the returned item is received and inspected, refunds are processed within 5–7 business days to the original payment method. For Cash on Delivery (COD) orders, the refund will be issued via bank transfer or UPI, and we will request your account details for this purpose. In some cases, we may offer store credit instead of a refund, at the customer's choice. Please note the ₹99 COD shipping fee is non-refundable in case of a change-of-mind return, but is refunded in full for damaged/defective/wrong item cases.

Order Cancellation Orders can be cancelled free of charge as long as they have not yet been shipped. Once dispatched, the order cannot be cancelled, but our standard return policy will apply after delivery.

Shipping Details Please ensure that your shipping information is accurate at the time of placing your order. Clothivo is not responsible for deliveries affected by incorrect or incomplete details, and additional charges for reshipment may apply in such cases.

For any queries, please contact us at support@clothivo.in.